PROLUCENT.CO.ZA Privacy Policy

Your privacy and safety of your data is important to us. This Privacy Policy document describes types of information that is or may be collected, used or shared by PROLUCENT.CO.ZA when you visit, use or make a purchase.

If you have any additional questions or require more information about our Privacy Policy or about how we handle user data and personal information, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please feel free to contact us. To withdraw your Cookie Consent, use the cookie-consent controls provided on the website.

Definitions

PROLUCENT.CO.ZA is operated by PROLUCENT GROUP, SASOLBURG, FREE STATE, referred to as “Us” or “We”.

As a customer of this service, you are a “User”, “Visitor” or “You” according to this agreement.

The website or any services offered by us will be referred to as “Products” or “Service”. External services or integrations will be referred to as applications, “External Provider” or “External Service”.

Data We Collect

Following standard procedures of using log files, these files automatically log visits when you visit the website. This may include information about:

  • Your web browser
  • Cookies installed on your device
  • IP address
  • ISP
  • Time zone and timestamp
  • Referring and exit pages
  • Number of clicks

The purpose of this information is to analyse trends, administer the website, track users’ movement on the website and gather demographic information. It is not linked to any personally identifiable information.

Additionally, as you browse the website, we may collect information about the subpages you view.

We may also collect personal information about you, such as:

  • Your name
  • Organisation or company name
  • Address
  • Email address
  • Other personal data you provide during registration, purchasing, contacting us, or through other interactions

We only ask for personal information when it is genuinely required to provide a desired service, such as when you place an order through the website.

We collect personal information by fair and lawful means, with your knowledge and consent. We also explain why the information is being collected and how it will be used.

Sharing Your Personal Information

We do not share, sell, trade or rent personally identifying information publicly or with third parties, except:

  • When required by law
  • When you violate our Terms of Use
  • When it helps us facilitate our service

For example, an online store may require third-party services such as PayPal or other payment processors. We may also use statistical services such as Google Analytics, Facebook Pixel and others. Each of these services has its own privacy policy.

Examples include:

  • PayPal
  • Google Analytics

To provide certain features, we may rely on third-party services such as:

  • Payment and accounting providers
  • Support or communication providers
  • Other service providers

We reserve the right not to track how you interact with any of these third-party services.

We may collect and use non-personal information to improve the service, customise your experience and analyse use of the service.

This Privacy Policy does not limit our use or disclosure of collected non-personal information. We reserve the right to collect, use and disclose such non-personal information to our partners, advertisers and other third parties at our sole discretion.

Cookies and Beacons

PROLUCENT.CO.ZA uses “Cookies”, which are small data files placed on your device only if your browser’s settings allow it. They may include information such as a unique ID, previously visited subpages on this website, and other information.

Types of cookies we may use include:

  • Session cookies
  • Security cookies
  • Preference cookies

You can disable or erase cookies through your browser settings.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is an EU regulation governing data protection and privacy for individuals within the European Union and the European Economic Area.

If you are a European resident, we are the Data Controller of your data. You have the right to know:

  • How your personal information is processed
  • What information we have collected about you
  • Whether your information is inaccurate
  • Whether your information should be corrected, updated, or deleted

Your information may be transferred outside Europe, including to Canada and the United States.

Please contact us with questions concerning your GDPR rights. For further information or complaints, contact your local data protection authority.

Data Retention

We retain collected information for as long as necessary to provide the service you requested, or until you ask us to delete it.

Stored data is protected using commercially acceptable measures intended to prevent:

  • Loss
  • Theft
  • Unauthorised access
  • Disclosure
  • Copying
  • Use
  • Modification

Customer passwords that we store are saved as hashes. The original password cannot be recovered.

Email Communication

We may communicate with you by email or telephone:

  • In response to enquiries
  • To send service-related announcements
  • To provide updates
  • To send promotional communications, where you have provided consent

You may opt out of promotional email updates at any time by following the instructions included in each communication, usually through an “unsubscribe” link.

Links to Other Websites

Our website may contain links to and from third-party websites or services that are not operated by us.

When you follow such a link, you will be redirected to a third-party website. These websites have their own privacy policies, and we do not accept responsibility or liability for their policies or practices.

Review the privacy policy of every website you visit before submitting personal information.

Advertisements

Our website may display advertisements delivered by advertising partners. These partners may have their own privacy policies and may use cookies and web beacons.

These technologies can help an advertising server recognise your device each time an advertisement is delivered to you or another user of your device.

This Privacy Policy applies only to PROLUCENT.CO.ZA and does not cover third-party advertisers or partners.

Children

This website does not address individuals under the age of 18. By using the website, you represent that you are at least 18 years of age.

Do Not Track

This website does not alter its data collection and use practices when your browser sends a Do Not Track signal.

Business Transfers

If PROLUCENT.CO.ZA, or substantially all of its assets, is acquired, or if PROLUCENT GROUP goes out of business or enters bankruptcy, your personal information may be transferred to or acquired by a third party that may continue to process it.

You acknowledge and consent that such transfers may occur, are permitted by this Privacy Policy, and that any acquirer of our assets may continue to use your personal information as described in this policy.

Changes

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page.

This policy is effective as of **2026/04/20**.

Continued use of the website after seven days from any change or revision constitutes agreement to the revised Privacy Policy.

We recommend checking this Privacy Policy periodically if you are concerned about how your information is used.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.